At Buzz, we’re constantly striving to enhance your e-commerce experience, and that commitment extends far beyond our core platforms. We’re thrilled to announce a significant refresh of our Help Centre at help.buzz.tt. This update is designed to provide even more robust support: not just for our valued Managers utilising the Buzz Experience Cloud, Buzz Business Cloud, and Buzz Commerce Cloud, but also for their customers as they come on board to navigate the platform and make payments.
We understand that succeeding in e-commerce requires continuous learning and readily available assistance. Our new Help Centre embodies this philosophy, making self-service support more intuitive and comprehensive than ever before.
What's New in the Buzz Help Centre?
We’ve put a lot of thought into how we can make learning and problem-solving easier for everyone. Here are the key improvements you’ll find:
- A Fresh Look and Feel: We’ve updated the overall design to be cleaner, more modern, and visually appealing, making navigation a breeze.
- Enhanced Article Content: Our articles now go beyond thorough explanations. We’ve integrated step-by-step tutorials where necessary, ensuring you have clear, actionable guidance for every task.
- Visual Learning Made Easy: We believe in the power of visual aids. That’s why we’ve enriched our articles with helpful images and GIFs to make visual learning easier and more engaging. Seeing the steps often clarifies more than just reading them.
- Support for Everyone: The Help Centre now caters to a wider audience.
- For Managers: You’ll find detailed articles on creating and managing events, activities, and tours within the Buzz Experience Cloud. For the Buzz Business Cloud, learn to maximise tools like Payment Links, Invoices, Subscriptions, and Appointments. If you’re a retailer, explore articles on using your Buzz Store, managing inventory, and handling orders within the Buzz Commerce Cloud.
- For Your Customers: We’ve included dedicated sections to support your customers. They can find articles on purchasing and using digital event tickets, booking tours and activities, and understanding how to make payments via Payment Links, Invoices, Subscriptions, and Appointments. This means less time explaining processes to your customers, and more time focusing on your business.
- Updated and New Articles: We haven’t just refreshed existing content; we’ve also added a wealth of new articles. This expanded library covers a broader range of topics, ensuring that as our services evolve and new features are introduced, you’ll always have up-to-date information at your fingertips.
Our Commitment to Your eCommerce Journey via The Buzz Cloud
This Help Centre refresh is a testament to our dedication to assisting businesses like yours along their e-commerce journey. This step empowers you to access self-learning information on demand, whenever and wherever you need it. It means you can quickly find tutorials for Buzz Cloud services and troubleshoot minor issues independently.
Furthermore, by providing comprehensive self-service options, it helps us assist you faster when you do reach out for personalised assistance via our Live Chat on our website, where we are always happy to help.
Ready to explore the updated support services?
See the new Help Centre for yourself and unlock a smoother, more informed e-commerce experience with the Buzz Cloud:
